1. What are IPD's business terms ?
2. What is the difference between New and "Intelligent Choice" products ?
3. When does HP install or maintain my purchase ?
4. Who do I call when I have a problem or need technical support ?

What are IPD's business terms ?
Intelligent Peripheral Distribution extends net terms to all companies that qualify after submitting a confidential credit application.

Charge Card ( AMEX, MasterCard, & VISA ) and Company check C.O.D. are also accepted from first time customers who have not established a D&B credit rating, or who cannot wait for terms to clear and have an immediate requirement.

If your company is shopping and hasn't done business with IPD, call us now and start the credit application process in advance.
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What is the difference between NEW and "Intelligent Choice" products ?
NEW StorageWorks products from HP are "un-opened box", resold by IPD. They carry the standard HP Warranty. "Intelligent Choice" products are either Unused "open box", Used, or Refurbished product. These products carry a Full 1 Year Warranty, with extended warranty options. All products are 100% guaranteed form, fit and functionally compatible with HP StorageWorks and your desired operating system and are eligible for maintenance. Availability of "Intelligent Choice" StorageWorks products are priced significantly less than New StorageWorks products and are generally more readily available later in a products marketing life cycle.

Your project's budget, performance requirements, and vendor requirements all come into play when making a new versus reconditioned computer hardware decision. The following is a guide to help you consider the positives and negatives of both.

		New	Intelligent Choice	Points To Consider
	Purchase  Price			Buyers can save as much as 70% for the same performance when buying refurbished equipment.  You'll find the greatest Total Cost of Ownership savings with "Intelligent Choice".
	Retained Value			Systems that are 1-3 years old have already depreciated and will tend to retain their remaining value.  High performance systems tend to hold their value longer.
	Performance			Both New and "Intelligent Choice" products perform to original specifications. Refurbished drives are updated to the latest qualified firmware, whereas, "New" un-opened box drives may be back dated due to sitting in stock channels.
	Configuration Options			Take advantage of larger hard drives, higher capacity memory and other advanced features available from select "Intelligent Choice" products.
	Reliability			The reliability of refurbished systems is historically very good.  Reliability can be enhanced by installing current firmware, recommended OS patches, and newer hard disks.  Many reconditioned machines can be pre-certified by the manufacturer prior to shipment.
	Software Maintenance			Typically software maintenance is available for both new and used from the original manufacturer or a third-party maintenance company.
	Warranty			Refurbished equipment warranties vary, but all equipment is eligible for vendor maintenance.  Refurbished equipment can be priced with the same manufacturer's warranty period included.
	Hardware Maintenance			Typically hardware maintenance is available for both New  and "Intelligent Choice" from either the original manufacturer or a third-party maintenance company.

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When does HP maintain or install my purchase ?
Whenever you purchase a NEW StorageWorks product from us, HP will install and maintain that product, if you choose, according to their service agreement for that product. We often get involved to expedite the installation or Advanced Exchange of HP products and of course, "Intelligent Choice" products.
All you need to track is the Serial Number of the product you purchased !
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Who do I call when I have a problem or need help ?
You should always consider calling IPD first. Our awareness of your system configuration and our Technical support response time yields results. Should your HP or your Third Party Maintenance provider need to know any specifics about our products, please have them contact the IPD Support Team for immediate assistance.
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